Frequently Asked Questions

This is my first time in therapy or with HTC, what is this going to look like for me?

First of all, we’re so excited you’re going to take this big step. We know that therapy can be scary when you’ve never done it before, so here is how it all goes down: Our therapy services are not cookie cutter. We strongly believed in a personalized approach to services; this is why prior to your first session, you will be filling out a questionnaire and speaking with a care coordinator to share with you the details of your match for therapy services.

Next you get to connect with your therapist for the first time, each therapist has their own approach but rest easy knowing that each therapist has been hand-selected for their skill level and understanding in individualized and trauma-informed care. Next is where the work begins. It isn’t always easy, but it is certainly worth it. You got this!

If you have any questions, reach out! That’s what we’re here for!

Where are you serving clients right now?

Currently, we are working with clients who reside inside the state of California. When other states become available, we’ll be certain to add them to this FAQs page!

Do you offer in person services or are you only offering online/telehealth services?

Currently, as a result of the ever-changing COVID-19 pandemic, we are only offering telehealth services. We utilize a HIPAA-compliant platform that is secure for healthcare services (like telehealth therapy!)

How can I pay for sessions?

Clients can pay for services using a credit card, debit card, or flexible spending account. We utilize a credit card processing service that is also compliant with HIPAA laws.

What is different about the services you offer?

At The Hive Therapy Collective, we believe that therapy services need to be just as individualized as the people we serve. We know that you are going to come to therapy with your own needs and goals, and we want to make sure you get the care you need and are asking for.

How can I get in contact with The Hive Therapy Collective Admin Team?

For general questions or to get in touch about scheduling a session, our administrative team can be reached via email at or via telephone at (323) 205-5679. In order to reschedule or cancel a therapy session, please reach out to your therapist directly as our admin staff does not manage our therapists' schedules.

Do you accept insurance?

We are currently only in network (INN) with Aetna commercial plans. We are able to provide something called a superbill for potential reimbursement of services for insurances where we are out of network (OON). If OON billing or superbills are something you are interested in, we recommend that you reach out to your insurance company first to discuss what your out-of-network benefits are. If you still have questions, please feel free to reach out to our admin team and we are happy to talk you through it.

What are your cancellation policies?

We currently have a 48-hour cancellation policy. Any missed appointment or appointment that is canceled with less than 48-hours notice will be charged at the rate of the session.

How much do you charge for sessions?

Our goal is to make services available to our community because we believe that therapy should be accessible to everyone. Our services currently range from $150-$250. We do hold a number of sliding scale spots for clients who cannot fit our price range into their budget. If you are interested in sliding scale services, please reach out via email at to inquire if a sliding scale spot is available.